Our delivery zone 1 covers the majority of the UK. This includes supply of timber for areas such as London, Manchester and Birmingham. A full list of the post codes can be seen below.
Orders Over £300 + VAT = Free Delivery
Orders Under £300 + VAT = £45
AL*
B1*
B2*
B3*
B4*
B5*
B6*
B7*
B8*
B9*
BA*
BB*
BD*
BH*
BL*
BN*
BR*
BS*
CA*
CB*
CF*
CH*
CM*
CO*
CR*
CT*
CV*
CW*
DA*
DD*
DE*
DG*
DH*
DL*
DN*
DT*
DY*
E1*
E2*
E3*
E4*
E5*
E6*
E7*
E8*
E9*
EC*
EH*
EN*
EX*
FY*
FY*
G1*
G1*
G2*
G3*
G4*
G5*
G6*
G7*
G8*
G9*
GL*
GU*
HA*
HD*
HG*
HP*
HR*
HU*
HX*
IG*
IP*
KA*
KT*
KY*
L1*
L2*
L3*
L4*
L5*
L6*
L7*
L8*
L9*
LA*
LD*
LE*
LL11*
LL12*
LL13*
LL14*
LL15*
LL16*
LL17*
LL18*
LL19*
LL20*
LN*
LS*
LU*
M1*
M2*
M3*
M4*
M5*
M6*
M7*
M8*
M9*
ME*
MK*
ML*
N1*
N2*
N3*
N4*
N5*
N6*
N7*
N8*
N9*
NE*
NG*
NN*
NP*
NR*
NW*
OL*
OX*
PA1*
PA2 1*
PA2 2*
PA2 3*
PA2 4*
PA2 5*
PA2 6*
PA2 7*
PA2 8*
PA2 9*
PA3 1*
PA3 2*
PA3 3*
PA3 4*
PA3 5*
PA3 6*
PA3 7*
PA3 8*
PA3 9*
PA4 1*
PA4 2*
PA4 3*
PA4 4*
PA4 5*
PA4 6*
PA4 7*
PA4 8*
PA4 9*
PA5 1*
PA5 2*
PA5 3*
PA5 4*
PA5 5*
PA5 6*
PA5 7*
PA5 8*
PA5 9*
PA6 1*
PA6 2*
PA6 3*
PA6 4*
PA6 5*
PA6 6*
PA6 7*
PA6 8*
PA6 9*
PA7 1*
PA7 2*
PA7 3*
PA7 4*
PA7 5*
PA7 6*
PA7 7*
PA7 8*
PA7 9*
PA8 1*
PA8 2*
PA8 3*
PA8 4*
PA8 5*
PA8 6*
PA8 7*
PA8 8*
PA8 9*
PA9 1*
PA9 2*
PA9 3*
PA9 4*
PA9 5*
PA9 6*
PA9 7*
PA9 8*
PA9 9*
PE*
PL*
PO*
PR*
RG*
RH*
RM*
S1*
S2*
S3*
S4*
S5*
S6*
S7*
S8*
S9*
SA*
SE*
SG*
SK*
SL*
SM*
SN*
SO*
SP*
SR*
SS*
ST*
SW*
SY*
TA*
TD*
TF*
TN*
TQ*
TR*
TS*
TW*
UB*
W1*
W2*
W3*
W4*
W5*
W6*
W7*
W8*
W9*
WA*
WC*
WD*
WF*
WN*
WR*
WS*
WV*
YO*
FK*
G83*
KA27*
KA28*
Our delivery zone 2 is a more restricted delivery zone. The cost to deliver to this area is higher than zone 1. A full list of post codes in this zone can be seen below.
Orders Over £300 + VAT = £100
Orders Under £300 + VAT = £145
PH*
Our delivery zone 3 is a more restricted delivery zone. The cost to deliver to this area is higher than zone 1. This zone covers all PH post codes.
Orders Over £300 + VAT = £100
Orders Under £300 + VAT = £145
LL*
Please note delivery is not available in some parts of Scotland. Please check with us before ordering if you are unsure.
We deliver to UK mainland only. This excludes Northern Ireland, British Isles such as Isle of man and Isle of Wight.
Delivery times will vary depending on the product and your location. Standard delivery is 2-3 days on average. Special items can take longer (please see estimated delivery times on product pages in green). After we receive your order, we will contact you to arrange delivery.
Most of our delivery drivers will be very cooperative and willing to help you with your order, please be polite and respectful and they will do their best to ensure a smooth delivery process.
If any part of your deliver is damaged or faulty, please let your driver know at the point of delivery then contact us on 0800 246 5131 or email sales@tradetimber.co.uk – our customer service team will make sure the issue is raised immediately with our customer service department.
At Trade Timber we offer Special Orders to ensure products are specially made to provide the best suit for your specific project, therefore these items are not stocked and are ordered directly with the manufacturer. When placing a special order, please be sure they are the correct materials for your project, as this is made to order specifically to your project. Special orders are non-refundable and non-cancellable after 24 hours of ordering.
Special orders are also likely to have longer delivery times. We will always give you an approximate lead time for your products. We at Trade Timber will always do our utmost to make sure that your order is delivered on the expected delivery date and will keep you up to date along the entire process, however we cannot be held responsible for any claims due to late deliveries.
Most deliveries will be made using a large side curtain lorry (HGV). If your street has restricted or tight access, you must inform us on the same working day you place your order. If we’re not notified and the driver can’t reach your address, the delivery will be classed as failed and a failed-delivery as stated in our terms and conditions. Please make sure you have sufficient people on site to help offload the goods from the lorry.
Here at Trade Timber, we always aim to ensure your order is delivered on time and undamaged. Please examine your goods upon delivery. If you should receive any products damaged upon delivery, we will require you to contact us at the point of delivery and notify the driver. We cannot accept claims in respect of damaged goods or product shortages unless we are notified at the time of the delivery, whilst the driver is still on site. Please make sure your delivery driver is also informed of any damages or shortages when your order is signed for onsite. In terms of damaged materials, we ask that you please send over pictures of the damage so we can investigate this further. This will enable us to resolve the matter ASAP.
Any products that are not 2-3 working days are classed as a special order as we have to order directly with the manufacture, these items are non-refundable and non-cancellable.
In the event that you should need to return an order or part of an order please contact our office on the day of your delivery. Any requests to return any goods after this time may not be considered. All orders are subject to a minimum of a 30% restocking fee & minimum £100+vat collection carriage charge, Collections are around 3-5 working days.
Whilst we will always try to help with any problems regarding your order, we cannot be held responsible for any incorrect orders in terms of the materials ordered or quantity ordered, any amendments after the order has been placed will incur a £35+vat admin fee.
If you should wish to cancel your order for any reason, please ensure it is done within 1 hour after your order has been placed to avoid an administration fee of £35+VAT. To ensure our customers receive a speedy delivery within our estimated time frame, we aim to handle every order within 1 hour. Therefore, any orders cancelled outside of this time frame will be subject to this non-refundable cancellation fee.
If an order is cancelled within 48 hours of its scheduled dispatch, a minimum cancellation fee of £100 plus VAT will be charged. It is important to keep in mind that orders for special items cannot be refunded for example (Kingspan / Rockwool) this is due to us ordering in direct from the manufacture.
Due to high demands and manufacturers’ allocation, most orders placed from Trade Timber will be classed as a special order. (Please see the below special order policy details). If any of your materials have been damaged in transit you have the right to get them replaced.
Any refunds will take up to 14 working days to be processed.
Any orders placed are booked in on the same day if the order is placed during office opening hours.