Delivery
Our delivery zone 1 covers the majority of the UK. This includes supply of timber for areas such as London, Manchester and Birmingham. A full list of the post codes can be seen below.
Orders Over £300 + VAT = Free Delivery
Orders Between £100 – £300 + VAT = £45
Orders Under £100 + VAT = £75
AL*
B1*
B2*
B3*
B4*
B5*
B6*
B7*
B8*
B9*
BA*
BB*
BD*
BH*
BL*
BN*
BR*
BS*
CA*
CB*
CF*
CH*
CM*
CO*
CR*
CT*
CV*
CW*
DA*
DD*
DE*
DG*
DH*
DL*
DN*
DT*
DY*
E1*
E2*
E3*
E4*
E5*
E6*
E7*
E8*
E9*
EC*
EH*
EN*
EX*
FY*
FY*
G1*
G1*
G2*
G3*
G4*
G5*
G6*
G7*
G8*
G9*
GL*
GU*
HA*
HD*
HG*
HP*
HR*
HU*
HX*
IG*
IP*
KA*
KT*
KY*
L1*
L2*
L3*
L4*
L5*
L6*
L7*
L8*
L9*
LA*
LD*
LE*
LL11*
LL12*
LL13*
LL14*
LL15*
LL16*
LL17*
LL18*
LL19*
LL20*
LN*
LS*
LU*
M1*
M2*
M3*
M4*
M5*
M6*
M7*
M8*
M9*
ME*
MK*
ML*
N1*
N2*
N3*
N4*
N5*
N6*
N7*
N8*
N9*
NE*
NG*
NN*
NP*
NR*
NW*
OL*
OX*
PA1*
PA2 1*
PA2 2*
PA2 3*
PA2 4*
PA2 5*
PA2 6*
PA2 7*
PA2 8*
PA2 9*
PA3 1*
PA3 2*
PA3 3*
PA3 4*
PA3 5*
PA3 6*
PA3 7*
PA3 8*
PA3 9*
PA4 1*
PA4 2*
PA4 3*
PA4 4*
PA4 5*
PA4 6*
PA4 7*
PA4 8*
PA4 9*
PA5 1*
PA5 2*
PA5 3*
PA5 4*
PA5 5*
PA5 6*
PA5 7*
PA5 8*
PA5 9*
PA6 1*
PA6 2*
PA6 3*
PA6 4*
PA6 5*
PA6 6*
PA6 7*
PA6 8*
PA6 9*
PA7 1*
PA7 2*
PA7 3*
PA7 4*
PA7 5*
PA7 6*
PA7 7*
PA7 8*
PA7 9*
PA8 1*
PA8 2*
PA8 3*
PA8 4*
PA8 5*
PA8 6*
PA8 7*
PA8 8*
PA8 9*
PA9 1*
PA9 2*
PA9 3*
PA9 4*
PA9 5*
PA9 6*
PA9 7*
PA9 8*
PA9 9*
PE*
PL*
PO*
PR*
RG*
RH*
RM*
S1*
S2*
S3*
S4*
S5*
S6*
S7*
S8*
S9*
SA*
SE*
SG*
SK*
SL*
SM*
SN*
SO*
SP*
SR*
SS*
ST*
SW*
SY*
TA*
TD*
TF*
TN*
TQ*
TR*
TS*
TW*
UB*
W1*
W2*
W3*
W4*
W5*
W6*
W7*
W8*
W9*
WA*
WC*
WD*
WF*
WN*
WR*
WS*
WV*
YO*
FK*
G83*
KA27*
KA28*
Our delivery zone 2 is a more restricted delivery zone. The cost to deliver to this area is higher than zone 1. A full list of post codes in this zone can be seen below.
Orders Over £300 + VAT = £100
Orders Under £300 + VAT = £145
PH*
Our delivery zone 3 is a more restricted delivery zone. The cost to deliver to this area is higher than zone 1. This zone covers all PH post codes.
Orders Over £300 + VAT = £100
Orders Under £300 + VAT = £145
LL*
Please note delivery is not available in some parts of Scotland. Please check with us before ordering if you are unsure.
We deliver to UK mainland only. This excludes Northern Ireland, British Isles such as Isle of man and Isle of Wight.
Delivery times will vary depending on the product and your location. Standard delivery is 2-3 days on average. Special items can take longer (please see estimated delivery times on product pages in green). After we receive your order, we will contact you to arrange delivery.
Most of our delivery drivers will be very cooperative and willing to help you with your order, please be polite and respectful and they will do their best to ensure a smooth delivery process.
If any part of your deliver is damaged or faulty, please let your driver know at the point of delivery then contact us on 0800 246 5131 or email sales@tradetimber.co.uk – our customer service team will make sure the issue is raised immediately with our customer service department.
Any orders placed for special items are non-refundable & non-returnable. All special items are made to order for your project. These are not stocked items and are ordered directly with the manufacturer. Please only order special items if you are 100% sure you are ordering the correct product for your project. If in doubt, please call or email us before ordering.
Special item orders also tend to take longer, although we give an approximate lead time for each product at times this can take longer due to the unfortunate problem the UK faces with building materials & driver shortages. We will not be held responsible for any claims due to late deliveries. We will do our utmost to make sure that your order is delivered on the expected delivery date and will keep you up to date along the process.
Most deliveries will be made using a large side curtain lorry (HGV). If your street has restricted or tight access, you must inform us on the same working day you place your order. If we’re not notified and the driver can’t reach your address, the delivery will be classed as failed and a failed-delivery as stated in our terms and conditions. Please make sure you have sufficient people on site to help offload the goods from the lorry.
We offer a 30 day return window. All items on our Website are now classed as a special order (please see below on special order policy details) this is due to items in high demand and manufacturers allocation. If your item is damaged in transit you have the right to get them replaced, In the event that you need to return an order or part of an order please contact our office. All orders are subject to a minimum of 30% restocking fee & £100+vat collection carriage charge.
If any products are damaged on delivery, we will require you to contact the office at the point of delivery to make us aware. No claims in respect of damaged goods or shortages can be accepted unless we are notified at the time of delivery whilst the driver is still on site.
If a delivery is made to the site and no one is there to accept the delivery, there will be a minimum of £100+vat charge to redeliver on the next available day. If an order is canceled after a failed attempt to deliver there will be an additional £100+vat cancellation fee & restocking fees as mentioned above. Any damaged goods will be charged accordingly.
When purchasing items please ask if there is a re-stocking fee. Some products are made to order and are non-refundable. Please also refer to our Special Order Policy.
Any orders placed are booked in on the same day if the order is placed during office opening hours.
